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A Manager’s Guide to Managing Change: Assessing Impact (Step II)

***Is your project on the path to success or to becoming one of the many that fail to achieve the expected benefits?***

Step One, Shared Vision, was the focus of my previous article. We will now shift our focus to Step Two: Understanding the Full Change Impact to the Organization

Have you identified the degree and type of changes required to realize your project’s benefits?

If not, how can people be prepared when you haven’t determined what type of change to prepare them for?

There is no such thing as a “small” change. Change has a ripple effect that is often underestimated. A change in technology will require a change in process that will affect how and where work is done.

A Manager’s Guide to Managing Change: Checklist for Success (Step III)

Effectively Engaging Stakeholders

The third step on the path to success is to effectively engage stakeholders. A stakeholder is anyone who will experience change because of your project or who has the ability to influence the outcome of your project. The keywords here are impact and influence.

The Impact Assessment, described in Step 2, is a tool to identify the type and degree of change and the areas and individuals affected. You can identify the high influence stakeholders by asking who has the power – whether formal or informal – to prevent your project from achieving success. Your Stakeholder Engagement Plan established the timeline, defines key objectives and describes the approach to involving the high impact/high influence stakeholders throughout the project.

Communication alone is not sufficient to achieve the level of support and preparation high impact/high influence stakeholders require for your project to be successful. Engaging the right stakeholders at the right time in the right way creates an opportunity for them to take ownership of the outcome. They become part of what is happening instead of an observer or a victim of what will be different. We are less likely to resist what we have a voice in creating.

Changing The Way, You Think About You: How to Rethink Your Way To A Happier Life

by Rita Burgett-Martell

Here’s a quiz to help you identify behaviors that may be undermining your self-confidence and preventing you from living the life you desire. Respond with a simple “yes” or “no” answer to each statement and then tally up the number of yeses.

1. I often compare myself to others.

2. I make decisions based on what others tell me I should do.

3. I would have to honestly say I sometimes take my family for granted.

4. I find myself thinking more about the past or worrying more about the future instead of focusing on what’s happening in the present moment.

5. I often give up on my goals when things aren’t going my way.

6. I believe that if I do something less than perfectly, I’ve failed.

7. I play it safe. Taking risks is not for me.

8. I sometimes believe I will never fall in love, and if I do it won’t last.

9. I used to dream about the life I wanted, but not anymore. Dreams are a waste of time.

10. I’m always rushing to get things done and seldom have time to “smell the roses.”

Did you respond with “yes – that describes me” – to more than 2 or 3? It’s ok if you did because there’s no pass or fail. The purpose of the quiz is to increase your awareness of thoughts and behaviors you can change that will make a positive difference in how you see yourself and react to those around you.

The quiz is based on one of my favorite poems by Nancye Sims called “A Creed to Live By.” I’m including it below, followed by a modified version that exams each statement and thoughts triggered for me that changed my thinking and put me on the path to experience a more fulfilling life. I hope they will help you as well.

Second Chances

by Rita Burgett-Martell

“It’s never too late to become what you might have been.”
George Eliot

When Joe’s manager began the conversation by saying: “I want you to know how grateful we are for your twenty years of valuable service to our company,” Joe expected to hear that he was being promoted, or at least receiving a pay increase. After all, his performance reviews had never been less than stellar.it came as a shock when what he heard next was: “our company is moving in a new direction and unfortunately your skills aren’t the skills we need. We wish you the best of luck in your future endeavors.”

It was a defining moment when Joe realized that doing a good job no longer guarantees that you’ll keep your job.

How To Be A Leader People Want To Follow

by Rita Burgett-Martell

“The days of Command and Control are over. Today’s leaders must Trust and Inspire their employees to be trusted as leaders.”
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I was a shy sixteen years old, afraid of my own shadow, the summer I worked as a Nurse’s Aide at our local hospital. The Director of Nursing was a strong loud woman that I found very intimidating. Whenever I saw her coming I would turn and go the other direction, or look for someplace to hide.

One day she stopped beside me, put her arm around my shoulder, and said: “I want you to look at my shoes.”

I immediately thought there must be something wrong with my shoes. They were the wrong kind. They weren’t as white as hers. They weren’t laced up correctly. I was literally “shaking in my shoes,” expecting to be criticized or reprimanded. Instead, her words taught me a valuable lesson in leadership that has served me well in my career.

How To Feel Secure In Insecure Times

by Rita Burgett-Martell

How well are you managing change and disruption caused by COVID-19? Listen to my interview on “The Evolutionary Power of Change and Disruption” with Gwilda Wiyaka, host of Mission Evolution Radio, and learn what you can do to feel secure in insecure times.

It’s 4 a.m. and you are wide awake, worrying about all the bad things that could happen, feeling anxious, and unable to sleep. The fear you are feeling is self-imposed instead of a reaction to what is actually happening because at the present moment you are safe. There is nothing to be afraid of other than the imaginary reality that you have allowed the power of fear to create in your mind.

Sleeping at 4 a.m. is not easy when you are living in the misery of uncertainty, as many of us are with all that is happening in our external world plus our internal imagination-induced fears, We do not like the feeling of being out of control of our life and we do not like being in a position not knowing what’s going to happen next. We need to fill in the blanks. When you are awake at 4 a.m., you probably are not imagining a happy future and will likely fill in the blanks with what you fear will happen instead of what you desire to happen. You easily become trapped in a fear-driven thought cycle instead of a faith-driven cycle focused on pleasurable possibilities.

In 2020 we are faced with very real threats to our health and financial security that many of us have never experienced and never thought we would. This has been a rapid unexpected and unwanted change that we must deal with. Fear prevents us from thinking clearly about what we can do to minimize the threat to our wellbeing. It renders us helpless and blinds our vision to what we can do to stay healthy and keep the money flowing to keep a roof over our head and food on the table.

Although we do not like being in an undefined place between the past and the future, that is where we live. It is called the present moment. And, as you know, it is all you ever really control. If you once thought you had created a secure, controllable, and predictable life for yourself, you may be realizing that this was an illusion. There is much that is beyond our control and nothing stays the same forever.

Everything I Know About Change I Learned From My Cats

When one door closes another one opens. Often we look so long at the one that’s closed we fail to see the one that’s opened.
Helen Keller

A few years ago, I started a new project that required me to live on the East Coast. My two cats, Jasmine and Ginger, and I flew cross-country to our temporary home. They were eager to escape from their cat carriers after our long flight. Following the advice of my vet, to introduce them to their new home one room at a time, I confined them initially to the bathroom and bedroom.

I closed the door to the living room and let each cat out of her carrier. Ginger immediately ran under the bed and didn’t venture out until the next day. Jasmine headed for the closed door, eager to discover what was on the other side. She wouldn’t take no for an answer so I opened the door to let her roam. She hesitantly placed one paw on the shiny wood floor to make sure it was safe and then took off and spent the next few hours exploring her new home, while Ginger continued to hide under the bed. They both experienced the same change but responded in different ways.

The thought struck me that cats have the same reaction to change as people. Some, like Jasmine, see change as an adventure and choose to explore the new world on the other side of the door. Others, like Ginger, prefer to hide under the bed and avoid experiencing anything different until forced to.

It’s not the change that makes the difference. It’s what we think about the change. It’s the internal battle between the fear of the unknown vs. the expectation that change will open the door to something better.
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Changing The Way You Think About Uncertainty

The Key to Mastering Uncertainty

“Uncertainty is the only certainty there is, and knowing how to live with insecurity is the only security.” ~ John Allen Paulos

It’s 4 a.m. and you’re wide awake, thinking about all the bad things that might happen in your career, relationships, and life in general.

These thoughts are creating anxiety that is preventing you from sleeping. But, any fear you are feeling is self-imposed and created by thinking about a scary future rather than focusing on the reality of what’s happening in the present. Because, at the present moment, you are safe. There is nothing to fear other than what is being created by your imagination.

We’re very good at using the power of our imagination at 4 a.m. Maybe that’s when we should schedule our team calls. Everyone awake at 4 a.m. can get together and redirect the power of imaging bad things to imaging phenomenal things! Just call 1-800 No Worry.

In all seriousness, when you are living in the misery of uncertainty about what’s next in your life, sleeping at 4 a.m. is not easy to do. We don’t like the feeling of not being in control of our life. We don’t like not knowing. We need to fill in the blanks about what’s likely to happen next.

If Only “They” Would Change

“Be thankful for the difficult people in your life and learn from them.
They have shown you exactly who you do not want to be.”

I always begin my change management workshops by asking each participant what they hope to learn. “I’m here to learn how to change my boss because he really needs to change,” one woman responded. She literally thought the workshop was about how to change management instead of how to manage change.

When life isn’t going our way, it’s easy to get caught up in the blame game and fall into the trap of thinking that if only someone else would change, our problem would be solved.

If only…

‘I Want Things to be Better. I Just Don’t Want Anything to Change.’

What we’re really saying is “I want to experience the benefits of change without experiencing the disruption of change.”

And, who wouldn’t?

When confronted with the reality that achieving what we desire requires more changes than we are ready or willing to make, we often choose the status quo.

I’ve had many projects launched on a giant wave of unrealistic expectations about how much better life will be once the change is implemented, only to come crashing down when the reality of the impact of changes required to realize the expected benefits becomes known.

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Effectively Engaging Stakeholders

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The Key to Mastering Uncertainty

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