How To Be A Leader People Want To Follow

by Rita Burgett-Martell

“The days of Command and Control are over. Today’s leaders must Trust and Inspire their employees to be trusted as leaders.”

I was a shy sixteen years old, afraid of my own shadow, the summer I worked as a Nurse’s Aide at our local hospital. The Director of Nursing was a strong loud woman that I found very intimidating. Whenever I saw her coming I would turn and go the other direction, or look for someplace to hide.

One day she stopped beside me, put her arm around my shoulder, and said: “I want you to look at my shoes.”

I immediately thought there must be something wrong with my shoes. They were the wrong kind. They weren’t as white as hers. They weren’t laced up correctly. I was literally “shaking in my shoes,” expecting to be criticized or reprimanded. Instead, her words taught me a valuable lesson in leadership that has served me well in my career.

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How To Feel Secure In Insecure Times

by Rita Burgett-Martell

How well are you managing change and disruption caused by COVID-19? Listen to my interview on “The Evolutionary Power of Change and Disruption” with Gwilda Wiyaka, host of Mission Evolution Radio, and learn what you can do to feel secure in insecure times.

It’s 4 a.m. and you are wide awake, worrying about all the bad things that could happen, feeling anxious, and unable to sleep. The fear you are feeling is self-imposed instead of a reaction to what is actually happening because at the present moment you are safe. There is nothing to be afraid of other than the imaginary reality that you have allowed the power of fear to create in your mind.

Sleeping at 4 a.m. is not easy when you are living in the misery of uncertainty, as many of us are with all that is happening in our external world plus our internal imagination-induced fears, We do not like the feeling of being out of control of our life and we do not like being in a position not knowing what’s going to happen next. We need to fill in the blanks. When you are awake at 4 a.m., you probably are not imagining a happy future and will likely fill in the blanks with what you fear will happen instead of what you desire to happen. You easily become trapped in a fear-driven thought cycle instead of a faith-driven cycle focused on pleasurable possibilities.

In 2020 we are faced with very real threats to our health and financial security that many of us have never experienced and never thought we would. This has been a rapid unexpected and unwanted change that we must deal with. Fear prevents us from thinking clearly about what we can do to minimize the threat to our wellbeing. It renders us helpless and blinds our vision to what we can do to stay healthy and keep the money flowing to keep a roof over our head and food on the table.

Although we do not like being in an undefined place between the past and the future, that is where we live.  It is called the present moment.  And, as you know, it is all you ever really control. If you once thought you had created a secure, controllable, and predictable life for yourself, you may be realizing that this was an illusion. There is much that is beyond our control and nothing stays the same forever.

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Everything I Know About Change I Learned From My Cats

When one door closes another one opens. Often we look so long at the one that’s closed we fail to see the one that’s opened.

Helen Keller

A few years ago, I started a new project that required me to live on the East Coast. My two cats, Jasmine and Ginger, and I flew cross-country to our temporary home. They were eager to escape from their cat carriers after our long flight. Following the advice of my vet, to introduce them to their new home one room at a time, I confined them initially to the bathroom and bedroom.

I closed the door to the living room and let each cat out of her carrier. Ginger immediately ran under the bed and didn’t venture out until the next day. Jasmine headed for the closed door, eager to discover what was on the other side. She wouldn’t take no for an answer so I opened the door to let her roam. She hesitantly placed one paw on the shiny wood floor to make sure it was safe and then took off and spent the next few hours exploring her new home, while Ginger continued to hide under the bed. They both experienced the same change but responded in different ways.

The thought struck me that cats have the same reaction to change as people. Some, like Jasmine, see change as an adventure and choose to explore the new world on the other side of the door. Others, like Ginger, prefer to hide under the bed and avoid experiencing anything different until forced to.

It’s not the change that makes the difference. It’s what we think about the change. It’s the internal battle between the fear of the unknown vs. the expectation that change will open the door to something better.

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Abandoned In Australia Coming Home

A cruise around the world sounded like such an amazing adventure to undertake, a perfect celebration of turning 70, and a safe and relaxing way to go places I have never been while being pampered along the way. The possibility that Holland America could force me off the ship in a foreign country, with 4 days’ notice and no assistance on how to get home, didn’t occur to me. A cruise ship would never treat its passengers this way, after all, they have a responsibility to take them safely back home. Apparently not.

Abandoned In Australia Coming Home

A cruise around the world sounded like such an amazing adventure to undertake, a perfect celebration of turning 70, and a safe and relaxing way to go places I have never been while being pampered along the way.  The possibility that Holland America could force me off the ship in a foreign country, with 4 days’ notice and no assistance on how to get home, didn’t occur to me. A cruise ship would never treat its passengers this way, after all,  they have a responsibility to take them safely back home.  Apparently not.

After abandoning passengers at the dock in Fremantle Australia on Sunday, March 21st, the Amsterdam sailed back to Ft Lauderdale with our luggage, which will hopefully be shipped to us one day, but without the 1300 passengers who paid for an around the world cruise. I was completely on my own in a country 11,111 miles from home in the middle of a pandemic, with an upper respiratory infection diagnosed by the ship’s doctor the day before the Medical Clinic was closed to passengers,  a deep cough that sounded like a foghorn and attracted a lot of unwanted attention, and no testing to prove that I didn’t have the Corona Virus.

The ship had not provided passengers with any information about how to answer questions from immigration,  the hotel or airport about our time in Australia. Surprisingly, Immigration asked no questions, conducted no health check, nor took our temperature. I was relieved because my voice was hoarse, and I knew I would start coughing if I had to speak for very long to answer questions.

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Nightmare At Sea Reveals Who We Are

We’re living during a time of radical unpredictability that causes greater degrees of uncertainty than we’ve ever had to cope with in the past. Who we are at our core as individuals, governments, and businesses are being revealed by how we respond.

Being told you must get off the ship and get out of the country as soon as possible without providing assistance to do so would create a stressful situation for anyone, but it’s ten times worse for those who are the most vulnerable.

A “nightmare at sea,” was how The Sun Sentinel newspaper described my Amsterdam world cruise in an article on March 18th. I’ve included the link to the article, which is an accurate description of what has been happening on our ship for almost 2 weeks now. I never thought I would pay so much money to be treated so poorly.

https://www.havasunews.com/nation/nightmare-at-sea-cruise-line-forces-elderly-tourists-to-get/article_4ccc13da-6949-11ea-8ccc-43a19656926f.html

As I watched the behavior of my fellow passengers as the situation worsened, the unwillingness of Holland America to provide any assistance to the passengers they were abandoning in Australia with 4 days’ notice,  and lack of empathy shown by Captain Jonathan Mercer, I was reminded of the quote by Robert McKee that “True character is revealed in the choices a human being makes under pressure – the greater the pressure the deeper the revelation, the truer the choice to the character’s essential nature.”

We’re living during a time of radical unpredictability that causes greater degrees of uncertainty than we’ve ever had to cope with in the past.  Who we are at our core as individuals, governments, and businesses are being revealed by how we respond.

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Living With The Question Mark — Part 2

Our captain announced today that the cruise is ending when we arrive in Freemantle, Australia on March 22nd. Passengers will be asked to disembark and make arrangements to fly home at their own expense. Even though the ship will be leaving March 23rd to return to Florida, there apparently aren’t enough ports allowing cruise ships to dock to provide adequate food for 1300 passengers. So, Holland America Cruise Lines is abandoning us in Australia.

Last week I wrote about learning to live with the question mark of not having an answer to the questions of where I’m going next in my life and where are we going on this cruise. This week I have an answer to the question about the future direction of the cruise, which has only resulted in more unanswered questions.

Our captain announced today that the cruise is ending when we arrive in Freemantle, Australia on March 22nd. Passengers will be asked to disembark and make arrangements to fly home at their own expense.  Even though the ship will be leaving March 23rd to return to Florida, there apparently aren’t enough ports allowing cruise ships to dock to provide adequate food for 1300 passengers. So, Holland America Cruise Lines is abandoning us in Australia.

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Living With The Question Mark

I brought a journal with me thinking I would write down my thoughts and insights about my future as I’m making this 128-day voyage around the world.  I drew a question mark – a big one  – on the first page to indicate that the next decade of my life is somewhat undefined.

In his new book  “When,” Daniel Pink defines“9-enders,” as people in the last year of a life decade who experience a desire to evaluate their life, how they feel about what they have and haven’t accomplished, and how they want to experience life in the next decade. I, like many of my clients, fall into to the category of “9-enders.”

I’ve always had a vision of what my life would be like “next, ”but never really had a plan for how that would happen. I just had faith that my vision would become my reality and the details of “how” would take care of themselves, and they did. The question mark was never about what I wanted but instead about how I would achieve it.

I’m 64 days into the cruise and that question mark is all I’ve written in my journal. However, I’m beginning to think the question mark was an accurate indicator of my future because, not only do I not know where I’m going next with my life, I don’t know where this cruise ship is going next. The Corona Virus is wreaking havoc with our itinerary.

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A Week Without A Wednesday

I came on a cruise to see new places and have new experiences, and this week didn’t disappoint. I was stung by a bee on a beach in Tahiti, learned our itinerary is changing due to the Corona Virus, and lost Wednesday.

I came on a cruise to see new places and have new experiences, and this week didn’t disappoint. I was stung by a bee on a beach in Tahiti, learned our itinerary is changing due to the Corona Virus, and lost Wednesday.

I went to sleep Tuesday night, February 25th and woke up on Thursday morning, February 27th.  No, I didn’t sleep through Wednesday because Wednesday, February 26th didn’t exist on our cruise ship this week.  We crossed the international date line on our way to New Zealand and Wednesday, February 26th  disappeared.

On Tuesday the captain reminded us to advance our clock 23 hours. This sounds like a big change, and it is the loss of a day, but if I think about it in a different way, I realize it’s only a one-hour change to my day-to-day schedule.  It’s the same process we follow every Autumn in the US when we set the clocks back one hour and have an earlier sunrise and sunset.

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The Impact Of Culture On Your Life

Not everyone thinks like Americans and shares our belief that we should aspire for more and more and more and never give up until we’ve gone as far as we can go. Hard work brings success and success brings happiness. I’m learning that some cultures are happy just being happy. Who’s right?

If you never travel beyond your zip code, you may never question your beliefs or realize how the culture you grew up in, or currently live in, affects the choices you see for yourself, decisions you make and the life you live.  

Culture consists of a set of beliefs that form the foundation and create the rules and “shoulds” that govern our life. We seldom question if these beliefs are true and will often impose our beliefs on others, judge them wrong for not accepting them as truth, and/or only surround ourselves with people who share our beliefs to reinforce that we are “right.”

I grew up with beliefs that I didn’t question until I started traveling and began to see that the definition of right or wrong – especially for women – was influenced by what was defined as acceptable behavior where you lived. This awareness facilitated major changes in my own life that included moving far away from my original zip code and stimulated an interest in understanding the impact of cultural on our lives.

One of the many things I’m enjoying about cruising is the opportunity to learn about different cultures, not only from the different countries I visit but also from the culturally diverse staff who are usually with us for the entire four months.

One morning last week my coffee was delivered by a young Balinese man I hadn’t met before.  I asked if he was new to the ship and he replied that he had just gotten on in Santiago and then added, “and my dream has come true.”

I didn’t think his dream was delivering my coffee each morning, so I asked him to tell me more about what he meant.  He said that as a child growing up in Bali, he had seen the large cruise ships and dreamed of one day working on one and traveling around the world. He went to hoteling school and had landed his dream job.

Thinking like an American and a career coach,  I mentioned that his education would likely make it possible from him to advance to management. He replied that he had been doing the same job for seven years and had no desire to move up.  He had realized his dream and didn’t aspire for more.

Not everyone thinks like Americans and shares our belief that we should aspire for more and more and more and never give up until we’ve gone as far as we can go. Hard work brings success and success brings happiness. I’m learning that some cultures are happy just being happy.  Who’s right?

The cruise ship does a wonderful job of providing lectures about the culture of the places we’re visiting that’s reinforced by the local guide on the tours I take. These aren’t “chamber-of-commerce” talks that present the city as ideal,  but honest portraits of life in those cities.

In January I visited Brazil, Uruguay, Argentina and Chili, and learned about the South American culture  and differences from country to country between the rich and poor. I realized that there are individuals who aspire for a better life but will have a difficult – if not impossible – task of achieving their aspirations because of the culture they were born into and lack of resources to support them in achieving their dreams – or even dreaming them in the first place. I’m currently cruising in the South Pacific and learning about the Polynesian culture.

I visited Easter Island where 887 ancient human faced Moai statues believed to be built around 300 AD still stand. We were instructed by the local tour guide to not walk too close to or touch the statues because they respected their ancestors who were buried in the ground in front of the statues and they didn’t want them walked on. They believe the spirits of the ancestors reside in the statues.

We were also asked to not take a rock as a souvenir because rocks contain spirits that are meant to remain where they were formed, just like people, and you would have bad luck if you took one home with you.  I saw no reason to take the risk and won’t be having any rock souvenirs from Easter Island.

We couldn’t get off the ship at Pitcairn Island but anchored and brought Pitcairn residents on board to sell their products and deliver a presentation about their culture, which was immortalized in the file, Mutiny on the Bounty. There are 40 residents on the island from 9 families who are descendants of the survivors and instigators of the mutiny. There are only two women in the child-bearing age so they’re giving land to anyone who will move there. If you’re looking for an isolated lush island surrounded by beautiful blue water, this is for you. If you’re a young woman who can still have children, the British government is looking for you.

The Pitcairn and Easter Island belief about never leaving where you were born reminded me of the traditional southern culture I grew up in where no one moved very far away from family. You were supposed to “bloom where you were planted.” When I was growing up my parents lived on the same street as my mother’s parents and one street over from my dad’s parents. They later moved all the way across town, changing the last number of their zip code and upsetting the grandparents.

The southern culture may be to bloom where you’re planted but Cook Island in French Polynesia takes it a step further. It’s common practice to bury family in your front yard and when I was touring, I saw gravesites and tombstones in front of homes.

The Polynesian culture experts believed that the biggest threat to preserving their culture happened when the Christian missionaries came to Polynesia to “save” the natives by replacing their “wrong” belief of many gods with the “right” belief in one God. Of course the intent of the missionaries was good, just like my intent to provide encouraging career advice to my Balinese room service attendant and assume he would share the American belief that you must advance, that basically judges the Balinese belief as “wrong.”

The common theme I recognize across the different cultures is the impact family and religion have on our belief of what’s right and what’s wrong; but, more importantly how we allow those beliefs to dictate what our life will be rather than questioning if they’re true for us and understanding that what’s right for us may not align with the beliefs of our culture.

I think instead of automatically believing a choice is right or wrong because that’s what you’ve been told or what’s acceptable in your family, take a moment to ask yourself if you’re making the decision that’s the best decision for you, reflects your values, and puts you on the path to living the life you want to live.

Something to think about.

Getting Older Is Getting Younger

Maybe it’s because I’m getting older, but it seems to me that what was once considered old age is no longer old. It’s not just that people are looking younger than past generations have at their age, from what I’m observing, they’re also acting younger.

A motivating factor for going on this cruise was a belief that I’ve moved into a decade of life that is classified as “old,”  and should go while I’m still physically able to enjoy traveling.  But meeting so many people who are several years older than I am is rapidly changing my belief about age-imposed limits.

One of the cruise ship’s doctors was seated at my dinner table last week and mentioned that the average age of passengers onboard is 83.  I knew that the oldest passenger is 98, but I didn’t realize that the average age was over 80. I look around me and I observe people who clearly aren’t young, but who don’t act old – or at least aren’t behaving in a way we once believed appropriate for a person over a certain age.

There are a small number of people on the ship who use canes, walkers, scooters, or are in wheelchairs, but they’re still going on a cruise around the world. They aren’t sitting at home in front of the TV thinking about the life they once had or could have if they were younger and healthier.  They’re going places despite the physical limitations of getting older. Think about how many wheelchairs you see in airports these days.

Of course, cruising does attract an older demographic because it is less physically demanding than other forms of travel, but it still requires a lot of walking to get to different areas of the ship and go on tours when we are in port. When we’re at sea I average walking two miles a day just going from place to place onboard in addition to the two miles I walk around the ship as daily exercise. And then there’s all the dancing on the ship. Someone’s always dancing somewhere. There are dance lessons during the day and dancing in two locations every night. I look at the people who are dancing and they aren’t young, but they’re still walking and dancing on a ship that is often rolling from side to side or up and down.

I realize that my fellow passengers may not be representative demographics of the larger over 80 population.  They have the financial means to eat healthily, engage in activities that support mental stimulation, and connect with people who are active instead of living in isolation as many seniors do. And yes, there are grumpy old people onboard who never smile and will be miserable anywhere they go, just as you can find people in their 20’s and 30’s who are prematurely grumpy.  Who wants to model them?

We’ve learned from multiple studies that key factors contributing to a long healthy life are relationships, exercise, and diet; but I’m observing the behaviors, attitude, and mindset described below in my fellow passengers that I believe contribute as well.

1.       Talk more about the future more than the past. The future my fellow passengers often talk about is their next cruise, but the point is that they have something to look forward to. People who talk more about the past than the future typically can’t envision a future that is as enjoyable than their past and can develop the belief that there is nothing to look forward to. Their best years are behind them.

2.       Focus on what you want to experience instead of what you believe you must accomplish.  If you’re old enough to be classified as old you’ve probably already accomplished enough for a lifetime, plus it sounds like work. Instead, think about how you want to experience life at this stage of your life. I seldom hear anyone on the ship talk about the career or profession they’ve retired from, but they do talk about the experiences they want to have.  

3.       Engage with people who are active and share your outlook on life. It’s easy to become isolated when you don’t have a job to go to every day that also provides an outlet to build relationships with others who have similar interests. You must make an effort to find religious, charitable, political, and educational organizations that provide the structure to form relationships that your job once did.  The attitude and behavior of people you spend time with can limit or expand your view of what’s possible for you at any age.  If your friends sit around and complain, you’re likely to as well. Not fun.

We can’t stop the aging process but there are steps we can take to turn getting older into feeling younger, even with a few aches and pains.

Something to think about.